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What is BPO?

BPO(business process outsourcing) is a process in which a company delegates some of its business processes, mainly back office operating, to a third party by giving the third party total control over that process.

Business process outsourcing is the fastest growing segment in the outsourcing market and involves outsourcing back office operation and another business processes like customer relationship management, customer call centre , telemarketing, and payroll  maintenance and finance / accounting management among others to offshore destinations. Business process outsourcing can be defined simply as outsourcing its overseas processes, sometimes overseas. By outsourcing their business processes the companies can increase their productivity. Cut operational costs, provide better customer service, beat competition and in turn concentrate on their main operations by shifting their back office operations to offshore destinations. These are the reasons that companies, no matter how big or small, prefer to outsource their operations and due to the pace of change they have turned this normal phenomena in to a major hype. The business process outsourcing industry is become more popular and people are beginning to realize that outsourcing is a win-win situation for everyone and a trend that is as unavoidable as globalization itself.